Volunteer Spotlight: Alyssa Hickerson – Soaring High with Patience, Empathy, and Presence

Kerry ReifelVolunteer Stories

At Covenant House Alaska, our volunteers play a crucial role in supporting youth experiencing homelessness. Today, we’d like to introduce you to Alyssa Hickerson, a dedicated mentor whose journey to becoming a pilot is as inspiring as her commitment to making a difference in a young life.

Alyssa is a pilot for Alaska Airlines, but her path to the skies wasn’t an easy one. From a young age, Alyssa dreamed of flying, but with her family unable to afford flight school, she had to find her own way. Determined, Alyssa worked tirelessly through her late teens and early 20s, using a small grant and a tiny student loan to help fund her training. “I just worked really hard,” Alyssa shares, reflecting on her journey. Her story is one of perseverance, self-reliance, and unwavering determination—values she now passes on to the youth she mentors.

For the past year and a half, Alyssa has volunteered as a mentor in our Rights of Passage program, where she works one-on-one with a resident to provide support that goes beyond what staff can offer. Her role includes accompanying her mentee to appointments and job interviews, assisting with job searches, and conducting general wellness check-ins. But perhaps most importantly, Alyssa sees her primary job as simply being there to listen.

“Sometimes we might even just drive around in the car for an hour,” Alyssa shares. These car rides have become an unexpected source of comfort and openness for her mentee. “I found it interesting that she feels very safe and open in the car. Creating a safe space of nothingness is really profound.”

Alyssa’s commitment to volunteering stems from being at a stable place in her life and a desire to give back. With a personal history of overcoming challenges, she felt drawn to Covenant House’s mission. “We really struggled when I grew up,” Alyssa recalls. “There was a lot of hard work, a lot of resilience, a lot of radical self-reliance.”

This firsthand experience with adversity has shaped Alyssa’s approach to mentoring. She strives to instill in her mentee the belief that they can overcome their circumstances through perseverance and hard work. “My goal is to impress upon her that you can get through it. It’s not going to be easy, and it’s not going to be handed to you, but it’s possible.”

Alyssa’s role as a mentor has not been without challenges. She admits that one of the biggest hurdles has been managing her expectations when plans fall through or appointments are missed. “I have to just accept that she’s in a different life space than I am,” she says, emphasizing the importance of patience and understanding.

Despite these challenges, Alyssa has witnessed significant growth in her mentee. Her kind eyes shine as she shares that her mentee has held a job for nearly a year—a major accomplishment for someone who previously struggled with employment consistency.

For those considering volunteering with Covenant House, Alyssa offers three key pieces of advice: patience, empathy, and presence. “If you got a bunch of garbage at home, or you had a bad day at work, you can’t bring that stuff in,” she advises. “You need to check it at the door and focus on being present in the moment.”

Balancing her volunteer role with her personal and professional life requires intentionality. Alyssa schedules her mentoring commitments a month in advance, treating them with the same importance as any other appointment. This approach ensures consistency, which she views as crucial in building trust with her mentee.

Outside of her volunteer work, Alyssa leads an active life. She’s a mom, an aerial silk performer, practices salsa dancing with her husband, and has a passion for house plants and exotic pets, including frogs, fish, and a bearded dragon.

Reflecting on her journey from humble beginnings to her current stable life, Alyssa emphasizes the importance of perseverance. “You can’t quit. You have to keep pushing forward day by day,” she says. This mindset, instilled by her hardworking parents, is something she hopes to pass on to the youth she mentors.

For Alyssa, volunteering at Covenant House has been a mutually beneficial experience. “It’s been wonderful. It’s been nourishing,” she shares. “Sometimes I need Covenant House more than they need me.”

Volunteer Spotlight: Meredith Basdaras- Celebrating Important Days

Kerry ReifelVolunteer Stories

Meredith and Titters: Titters has crossed over the rainbow bridge, but she describes him as her “ride or die” always in her heart and adds, “he loved a good selfie”.

At Covenant House Alaska (CHA), birthdays are transformed into celebrations of hope, largely thanks to volunteers like Meredith Basdaras. As a dedicated member of CHA’s Birthday Club, Meredith ensures that every young person at Rights of Passage (ROP) feels special on their big day, whether through homemade cakes or carefully selected store-bought treats.

Meredith clearly loves birthdays. “I love my birthday; I will celebrate it till I am dead,” she laughs. This enthusiasm drives her belief that every young person deserves to feel cherished on their special day. Since becoming a birthday club volunteer, Meredith has helped celebrate approximately 19 birthdays.

Before birthdays, her journey with CHA began in the kitchen, volunteering alongside her mother. These early experiences opened her eyes to the impact of her work and the resilience of the youth she serves. “I have a really good memory of my mom and I volunteering together, and I think that was my first time seeing how wonderful the youth are here,” Meredith recalls.

Meredith’s dedication to helping others is rooted in her own challenging upbringing in Anchorage, Alaska. Born into a family struggling with poverty, she often relied on social assistance and food donations. These experiences fostered a deep empathy for those facing similar hardships and a strong desire to give back.

By day, Meredith works in accounting for the city government. Her academic determination led her to earn scholarships and a degree in accounting, even becoming president of the accounting club at her university.

Meredith’s personal history, which includes growing up in a home affected by family violence and financial scarcity, gives her a unique perspective on the troubles faced by the youth at CHA. She recognizes the complex challenges of housing insecurity, especially in Alaska’s harsh climate. This understanding allows her to approach her volunteer work with deep compassion and a unique perspective.

What sets Meredith apart as a volunteer is her ability to connect with youth on a personal level. She brings not just cake and ice cream, but understanding, empathy, and a willingness to listen and learn. Her interactions with the youth are characterized by mutual respect and growth, creating a supportive environment where both volunteers and youth can thrive. Meredith openly shares her own struggles, such as her experiences with dyslexia in professional settings, and in turn, learns from the youth about topics like neurodiversity.

For Meredith, volunteering is about building a stronger community. She believes that if more people contribute even a little time and effort, the collective impact can be tremendous. Her advice to potential volunteers is simple yet profound: approach the experience with a positive mindset and an open heart and you will have a much better experience, and build a stronger connection not only to youth, but other volunteers.   

As Meredith continues her volunteer work with CHA, she serves as an inspiration to others. Much like a candle on a cake, Meredith is shining a light for our youth.

When she’s not working or volunteering, Meredith enjoys water sports, hiking, and spending time with animals, finding joy and solace in nature and furry companions alike.

Volunteer Spotlight: Kelley Nixon Creates Safe Spaces

Kerry ReifelEvents

For the past year, Kelley Nixon has been a dedicated volunteer at Covenant House Alaska, bringing her passion for arts and crafts to the youth we serve. Weekly, Nixon opens the art room, creating a space where our residents can express themselves creatively and find moments of joy amid their challenges.

Nixon’s journey to volunteerism was born from a combination of opportunity and personal history. “I was at a stage in my life where I had a little bit of free time and the financial ability to volunteer regularly,” she explains. But her motivation runs deeper than mere convenience.

Nixon understands the importance of mentorship during life’s toughest moments. “In my 20s, I was a bit lost coming out of a difficult home,” she reflects. “But I was very lucky to have a mentor who taught me coping skills, opened my mind to other ways of living, and helped me gain the confidence I needed to thrive.” 

This experience shapes Nixon’s approach to her volunteer work. From seasonal crafts like cork pumpkins and Halloween banners to more practical projects like sewing drawstring bags, Nixon provides a space where self-expression flourishes.

“I love making connections,” Nixon says with a smile in her voice. “It’s about providing support in whatever form that takes, not just to the youth but to the staff as well.  They have a hard job and if I can make it easier for them, even just a bit, that’s good.” Her commitment goes beyond art projects; it’s about building trust with the youth through consistent, small interactions.

Nixon’s impact is evident in the stories she shares. She recalls a resident who, despite struggling with mental health issues, found solace in the Art Room. “They came in and sat there, and I could tell that just by being there, that resident had a safe space,” she says, her voice filled with gratitude.

For Nixon, volunteering at Covenant House is a way to honor the mentor who bettered her life. “If I can help people develop useful tools and support their growth as young adults like my mentor did for me, that would be great,” she says. Her approach embodies the lessons she learned: find humor in life’s challenges — or even in spite of them, learn to really listen, and remember that hardships are temporary.

The impact of Covenant House Alaska extends far beyond its walls. Nixon recounts a chance encounter at Target, where a cashier shared how the organization had helped her sister. “I realized just how important CHA’s programs are to not just clients but also to their loved ones,” Nixon marvels.

To those considering volunteering, Nixon’s message is clear: “Do it. Be absolutely open-minded. Just show up.” She envisions a future where the volunteer-to-resident ratio at Covenant House is even greater, providing more consistent support for youth who have experienced trauma.

As our conversation winds down, Nixon’s passion for her work shines through. “We’re reminding residents that they matter, that we want them to succeed, and that we’re rooting for them,” she says. In the Art Room at Covenant House Alaska, Kelley Nixon isn’t just teaching crafts – she’s crafting hope, one project at a time.

Tech Entrepreneur David Bullock Joins Covenant House Alaska Board Amid Funding Gap

Kerry ReifelEvents

By: Kerry Reifel

Covenant House Alaska, a lifeline for youth facing homelessness, trafficking, and instability across the state, has announced the addition of David Bullock to its Board of Directors. The accomplished tech entrepreneur and creative visionary joins as the non-profit faces a critical $80,000 funding gap nearing the end of its fiscal year on June 30th.

David Bullock, Founder 907 Agency

Bullock, an Anchorage native known to hundreds of thousands of social media followers as simply @Alaska, was praised by Forbes Magazine as “one of the brightest minds in entertainment marketing.” He founded the creative agency, 907 Agency, in 2017.

“I’m honored to join Covenant House Alaska’s mission of empowering vulnerable youth through unconditional love and support,” said Bullock. “As an Alaskan, I’ve seen firsthand the critical need for services that support young people facing adversity and create opportunities for them to thrive.”

Bullock’s entrepreneurial mindset, creativity, and passion for youth empowerment will provide valuable leadership as Covenant House Alaska expands services to rural areas and evolves its programs. However, funding remains the biggest challenge.

Like many non-profits nationwide, Covenant House Alaska has been hit with increased operating costs coupled with an overall decline in donations amid economic uncertainties. This $80,000 funding crunch puts vital services and support at risk.

“The need for our services has never been greater, but our ability to provide that support is being severely challenged,” said Alison Kear, Chief Executive Officer of Covenant House Alaska. “Every day, we see youth facing unimaginable adversity and trauma walk through our doors seeking refuge, safety, and hope for a better future.”

Covenant House Alaska offers comprehensive residential services, street outreach, job training, education resources, counseling, medical services, legal aid, human trafficking prevention, and more – empowering youth to overcome adversity and transition to independence. Its facilities remain open 24/7 with a policy of unconditional love, absolute respect, and relentless support.

The non-profit is urgently calling on compassionate Alaskans and corporations to help close the $80,000 gap before June 30th and ensure these life-changing services can continue.

“With support from our community, we can keep our doors open and continue being that bridge to hope that changes the trajectory of these young people’s lives,” said Kear. “Every donation makes an incredible difference.”

Click here to make a tax-deductible donation,

Volunteer Spotlight: Josh Bohannon

Kerry ReifelMentor, Volunteer Stories

All-Star Mentor that Consistently Shows Up for Covey Youth

At Covenant House Alaska, our dedicated volunteers are the heart of our mission to serve youth experiencing homelessness or trafficking. This month, we’re shining the spotlight on Josh Bohannon, a mentor with our Rights of Passage (ROP) program. Josh embodies the phrase, “a servant’s heart” and generously shares his time and wisdom with our youth, a calm and reassuring role model, for not just his specific mentee, but for the other residents as well.

Josh first got involved with Covenant House in 2023 after moving to Alaska. “I wanted an opportunity to volunteer in a meaningful way,” he says. “I wanted something that would root me to the community.” Covenant House’s mentorship program was the perfect fit, allowing Josh to build a positive relationship with a youth while providing guidance and support.

For the past year, Josh has volunteered as a mentor, consistently showing up as a caring role model. He texts or talks with his mentee almost daily, providing a steady adult presence. “The youth know that I’m not paid to be here,” Josh explains. “I think they really know that I care, and I have no ulterior motive.”

In addition to one-on-one mentoring, Josh often attends ROP’s weekly group meetings and education/employment sessions. His calm demeanor has helped influence his mentee to manage emotions better and think more purposefully about the future. “He’s less likely to quit a job on a whim,” Josh notes. “And he talks more positively about setting goals.”

One of the most rewarding moments for Josh was spending Thanksgiving at the ROP residence. “The youth were busy preparing food, and they genuinely seemed happy I could make it to dinner,” he recalls. “It made me feel like they see me as a positive influence.”

Josh has gained new perspectives through his Covenant House involvement as well. “Working here has really opened my eyes to how common trafficking is,” he says solemnly. He said that he knew that it was a problem, but the reality is that it is so much more widespread than he’d realized.

For anyone considering getting involved, Josh enthusiastically encourages it: “There are so many possibilities to help, whether it’s mentoring like me, teaching a class, or assisting with office work. No matter what role you play, you’re contributing to the vital mission.”

If you are 18 years or older and have some time to share to help our mission, please fill out the volunteer form here and our volunteer manager will reach out to discuss options with you.

Unsung Heroes: Celebrating Covenant House Alaska’s ‘Behind the Scenes’ Volunteers

Kerry ReifelEvents, Volunteer Stories

Today, at the close of Volunteer Appreciation Month, we want to shine a light on the unsung heroes who make our mission possible – the “behind the scenes” volunteers. While we often highlight the amazing volunteers who work directly with the youth we serve, there are hundreds more who tirelessly contribute their time and talents in supporting roles.

These are the volunteers who handle vital administrative tasks, maintain our facilities, run logistics at events, create handcrafted items for fundraisers, and so much more. Their roles may seem small, but collectively they provide invaluable support that allows our staff to focus on providing care and services to youth experiencing homelessness.

There is one such volunteer, who has generously donated her time to our Development Team office for the past year. Week after week, she has tackled countless administrative duties – stuffing donation letters, assembling gift bags, preparing materials for fundraisers, and any other tasks we’ve sent her way. Her kindness and reliability have become a highlight for our team. In fact, when we approached her about featuring her work in our volunteer spotlight, she politely declined, reminding us of an important truth – many of our most dedicated volunteers shy away from individual recognition.

Whether seen or unseen, every volunteer is invaluable to fulfilling our mission at Covenant House Alaska. The administrative assistance, the handcrafted goods, the event support, the facility upkeep – these roles facilitate the crucial work of providing a haven for healing and growth for the young people who need it.

To all our “behind the scenes” volunteers, please know that we deeply appreciate the generous gift of your time and effort. Your selfless contributions create a strong foundation that allows us to be there for the youth who need us most. We are grateful for you, all year round.

Ready, Set, Succeed: Covey Academy’s Cutting-Edge Approach to Workforce Readiness

Kerry ReifelEvents

At Covenant House Alaska’s Covey Academy, we are at a critical stage in developing a program that truly prepares young Alaskans for success in the workforce. Based on our first year’s results and feedback from partners, students, and local businesses, it is clear we must double down on teaching core “soft” and workforce readiness skills.

We have selected the nationally-recognized Life Skills Reimagined program to create a robust training experience focused on developing essential skills such as effective communication, teamwork, problem-solving, critical thinking, and professionalism. Through interactive skills labs, workshops, group activities and hands-on education, our youth will gain vital real-world competencies.

“We have learned that we must reinforce the core skills that will enable young people to become successful in the workforce,” said Covey Academy Director Heidi Redick. “Life Skills Reimagined will allow us to build a strong foundation of workforce readiness through an engaging, proven curriculum.”

This 60-hour comprehensive program covers five key areas: personal finance, resiliency, communication, getting and keeping a job, and independent living skills. Its trauma-informed, evidence-based approach has been shown to increase learners’ knowledge and confidence significantly, with participants reporting a 50% boost in self-assurance after completion.

Once our students have a solid grasp of these fundamentals, they will embark on career exploration through workplace tours, job shadowing, career weeks and more. The overarching goal is to facilitate meaningful internships, apprenticeships or entry-level job placements that align with each young person’s interests and aptitudes.

ConocoPhillips Vice President of External Affairs, Tara Sweeney presents a check to CHA’s CEO, Alison Kear at Sleep Out: Community Edition

None of this transformative work would be possible without the generosity of our longstanding partner, ConocoPhillips. Their recent $100,000 donation which will support Life Skills Reimagined demonstrates an unwavering 30-year commitment to developing Alaska’s future workforce and investing in our state’s young leaders.

“We are immensely grateful for ConocoPhillips’ support, which will empower more of Alaska’s youth to build brighter futures through the crucial skills provided by Life Skills Reimagined at Covey Academy,” said Redick.

By focusing on workforce readiness, we can open doors to meaningful career opportunities and break cycles of poverty and adversity. Join us in celebrating this exciting new chapter as we further equip Alaska’s young people with the tools for lifelong success!

Please reach out to Kerry Reifel, Covenant House Communication’s Officer  at communications@covenanthousealaska.org if you would like more details about this exciting new initiative.

What About Bob?

Kerry ReifelVolunteer Stories

Retired Scientist Brings Compassion and Creativity to Covey Youth

Bob Winfree first came to Covenant House several months ago to offer a landscape painting workshop for our youth, but soon signed up to volunteer each week in our art room. He is a retired National Parks scientist and research manager who settled in Alaska about twenty years ago with his family. Bob took up visual arts after retiring, including painting, photography and magazine production.

Though Bob’s education and work experience did not center around youth who have experienced significant trauma, he seems to inherently know what our youth need in a given moment, and how to interact with them in ways that help them to let their guard down, relax and be creative. In a short time, Bob became one of our favorite volunteers, and a favorite of our youth as well.

“Bob just understands,” says Radmila Moon, one of CHA’s Youth Activities Specialists “He knows when to engage with youth and when to give them space. Even our youth who might have a hard time taking instruction from men due to experiences in their childhood come to me later asking when Bob will be back. And he is consistent. He is here every week, and our youth know they can count on that, which is just so important.”

In addition to working in our art room, Bob has hosted budgeting workshops for youth at our Covey Academy and Rights of Passage programs, and workshops showcasing careers that young people can get into without a college degree. He takes great care in preparing how to demonstrate concepts to young people and, when videos can be incorporated, he looks for those hosted by people of color so as to provide diverse perspectives.

“As I’ve gotten to know the youth who come to the art room,” says Bob, “our discussions and small talk, some of which is quite profound, is at times worth a lot more than the art skills they learn. The art just gives them something to do while they’re talking. In the first few weeks, youth would come into the art room and sit at the far table but now, youth come in and fill the seats at my table first.”

Like CHA, Bob has a personal mission. He cares about what kind of world his grandchildren will inherit. He says, “Working in the art room is not what I’d planned on when I applied to volunteer at Covey, but that’s ok. I’ve come to realize that I am more at peace when helping others than I am when I’m thinking about myself.”

We are so grateful for our volunteers at Covenant House Alaska, who show our youth every day that their community cares for them.

Mothers Helping Others

Kerry ReifelMentor, Volunteer Stories

By: Kerry Reifel

As a mother of two, Rachel Camm understands the challenges young moms face. That perspective is evident in her role as a volunteer mentor at Passage House, a program run by Covenant House Alaska that supports young mothers and their children. Rachel draws on her own experience raising kids to provide a listening ear, words of wisdom, and critical support to the women at Passage House.  “From a mother’s perspective, simply being there to listen and support the young mothers is so important,” Rachel says.

And she doesn’t just listen – she takes action. Rachel recently provided a ride and helped one young mom fill out paperwork to gain access to reliable childcare. This act of service represents a vital step toward independence for that young mother and her ability to properly care for her child in the future.

Rachel’s passion for service took root early. Raised in the UK, she grew up volunteering at food banks, soup kitchens, and collecting donations with her family. Those values stuck with Rachel as she moved across the world, first to Malaysia and then Alaska.

At Passage House, Rachel does it all – cooking, mentoring, and bonding with the women over shared activities. But it’s the one-on-one support in times of struggle that she finds most impactful and meaningful.

Rachel has witnessed firsthand the power a helping hand and listening ear can provide. Her hope is that homeless services will take on a more preventative approach in the future as well, keeping people from ever having to experience homelessness in the first place.

Want to get involved too? Consider volunteering with one of Covenant House Alaska’s programs by filling out a volunteer form at here or reaching out to Volunteer Manager Holly Payne at volunteer@covenanthouseak.org .

Kick Off the New Year with Covenant House Alaska

Kerry ReifelEvents

Support Covenant House Alaska at Kaladi Brothers’ Dale Tran’s New Year’s Day of Giving

Covenant House Alaska is honored to be named, Kaladi Brothers’ Dale Tran’s New Year’s Day of Giving recipient for 2024.  This 35+ Year Tradition at Kaladi Brothers includes giving 100% of their beverage sales on New Year’s Day to a local charity and our supporters can help.    

You can participate and support Covenant House Alaska simply by buying a cup of coffee .   Also, Kaladi Brothers will donate 50% of all coffee bean sales ordered from their website through January 1st to Covenant House Alaska!  So, even if you are out of town, you can enjoy great coffee while supporting Covenant House Alaska.    

Kaladi Brothers is also hosting a donation page on their website, where you can click through directly to donate. For each $5.00 donated directly through the donation page, Kaladi Brothers will donate one free drink card to Covenant House Alaska on your behalf.  

However you decide to participate in Dale Tran’s New Year’s Day of Giving, from near or far, we want to thank you for helping  support Covenant House Alaska.   And, of course, a big Covey Hug and sincere thank you to the folks at Kaladi Brothers who support our youth and our community year round.      Also, a shoutout to Kaladi Brothers partner’s CIRI, NMS, Bering Straits Native Corporation, Alaska National, Parker, Smith & Feek, Akela Space, Moose’s Tooth, and The Hotel Captain Cook for teaming up to continue this tradition and support Covenant House Alaska’s mission.   And a special thank you to  matching partners, First National Bank Alaska and Alyeska Pipeline Service Company, who will match part of the funds raised at Dale Tran’s New Year’s Day of Giving.  

   Click Here to Participate